Farlays Healthcare Supplies (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, contact us, or use our services.
1. Information We Collect
We may collect the following types of information: Personal Information: Name, phone number, email address, physical address, and identification information when placing an order or making an inquiry. Transaction Data: Records of purchases, payment methods (e.g., M-Pesa transaction details), and delivery details. Communication Data: Information shared through phone calls, messages, or online platforms.
2. How We Use Your Information
We use your data for the following purposes: To process orders and deliver medical products To communicate with you about your purchases, inquiries, or requests To improve our services and customer support To comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with: Delivery partners to ensure timely and accurate product delivery Service providers assisting in business operations (e.g., IT support, payment processors) Regulatory bodies if required by law
4. Data Security
We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is 100% secure.
5. Your Rights
You have the right to: Access your personal data Request corrections to inaccurate information Withdraw consent for data processing (where applicable) Request deletion of your personal data, subject to legal and contractual obligations
6. Cookies and Online Tracking
If you visit our online platforms cookies or tracking technologies may be used by third-party providers. Please refer to those platforms’ privacy policies for more details.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website or made available at our store.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: Farlays Healthcare Supplies Stanbank House, 6th Floor, Wing A, Room A606 Next to National Archives, Nairobi, Kenya